Summary Tracks, updates, coordinates production and quality data. Act as a liaison to sales and shipping. Monitors and adjusts product assignments to contract volumes. Reviews quality data and product allocations based on sales needs and pack plan objectives.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assign product to customers in accordance with the pack plan and contract requirements.
• Allocates product to customers based on pack plan requirements and with the approval of the Director of Quality.
• Produces printouts and specifies product to be used by shipping for order fulfillment.
• Maintains pack plan and ensures accuracy of data contained therein
• Monitors shipments of product and notifies Director of Quality of any issues regarding supply, shipping, etc.
Completes customer questionnaires and returns them in a timely manner
• Receives and uploads customer specifications into Canopy
• Collects and distributes standard documents such as Kosher certificates, audit results, outside testing results
• Provides documents to shipping to support customer, legal, and export requirements.
Answers inquiries from Sales as to availability of product.
• Adjusts product assignment based on information provided by sales.
• Collects special instructions for reference; i.e. special labeling instructions, shipping constraints, etc., and maintains customer related files
Reviews quality data for accuracy each day during production or as assigned.
• Enters corrected hour data into Canopy and the pack plan spreadsheet
• Collects, maintains and distributes customer quality requirements to the appropriate personnel
• Maintains quality documentation such as the QMS and SQF systems.
• Performs GMP audits during season
• Participates in inventory verification procedures.
• Monitors water project data and compiles reports.
• Maintains the Quality Event Calendar (scheduled audits, visitor schedules, etc.).
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Synthesizes complex or diverse information.
Design - Generates creative solutions; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Maintains confidentiality.
Oral Communication - Demonstrates group presentation skills; Participates in meetings.
Written Communication - Presents numerical data effectively.
Teamwork - Exhibits objectivity and openness to others' views; Able to build morale and group commitments to goals and objectives.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures;
Contributes to profits and revenue; Conserves organizational resources.
Planning/Organizing - Sets goals and objectives. Adheres to timelines.
Professionalism - Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. S.) from four-year college or university with the area of study in science or business, and an interest in both disciplines.
Ability to read, analyze, and interpret general business communications, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to apply intermediate mathematical operations as necessary for statistical analysis and writing simple formulas for spreadsheets, etc..
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form.
To perform this job successfully, an individual should have knowledge of Accounting software; Internet software; Inventory software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
The holder of the position will be required to undergo HACCP, GMP, PCQI, SQF and other food safety or regulatory training as needed.
Other Skills and Abilities
Attention to detail and organization.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and outside weather conditions. The noise level in the work environment is usually loud and requires hearing protection.